Shopper Insights

Make the retail environment work for your brand by incorporating how the shopper thinks and feels.

This requires identifying and leveraging the key retail touchpoints, both online and in-store.

Only two steps are needed.

Observe

Determine the key retail signals that drive decisions and which types of shoppers are most influenced by them.

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Optimize

Establish the highest volume combination of price, shelf and store position, packaging, and communication.

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Observe

Just as a Consumer Segmentation is created to better develop messaging and products for Consumers, a Shopper Segmentation is the key for developing the touch points for Shoppers in the shopping environment, both online and in-store.

Shopper behavior is captured by a combination of voice responses, pictures, video, and short closed-ended questions while in the shopping environment, revealing the most relevant touchpoints and other influences.

After segmenting Shoppers based on their behavior, our Advanced Text Analytics exposes the themes intrinsic to the shopping experience by parsing their voice responses. We then combine the qualitative and quantitative data to develop a structural drivers analysis by Shopper Segment.

This deeper examination of shoppers allows you to focus on those most likely to be influenced in the environment and to optimize retail touchpoints to have the greatest impact on them.

Optimize

We quantify the impact of potential changes to the shopping environment on category sales, brand market shares, and overall shopability, accounting for the influence and importance of each Shopper Segment identified in the Observe step above.

With customized choice-based exercises, we determine the optimal combinations of store and shelf placement, package details, messaging, and price in each retailer of interest.

Custom-built desktop simulators allow you to assess the potential opportunities so you can develop tactics that your retailers will embrace while giving your brand a competitive edge.

Contact Us

Please tell us about the challenges you face and we'll contact you to see how we can help!
Or if you prefer, call us at (843) 329-0163.